Allegiant Air AUS Terminal occupies the South Terminal of Austin-Bergstrom International Airport (AUS), a less formal and customer-focused terminal besides the airport's main terminal. This terminal is rented by only a few low-cost carriers, including Allegiant, and is intended to be simple and efficient. Allegiant provides minimal services such as ticket purchase, check-in, and bag drop through manned stations and self-service kiosks. Passengers are encouraged to check in online or via the Allegiant mobile app before their arrival. Baggage service, including help with delayed or damaged bags, is handled through Allegiant's terminal support staff or via its customer service phone number. In-terminal signage displays real-time flight information and is also available digitally. Allegiant customer service is offered online, by phone, and at the ticket counter.
Allegiant Air is based out of the South Terminal of Austin-Bergstrom International Airport (AUS), providing a smooth and convenient travel experience separate from the primary Barbara Jordan Terminal. The South Terminal is at 10000 Logistics Lane, Austin, TX 78719, and can be reached using U.S. 183 South to Burleson Road. For visitors arriving at Barbara Jordan Terminal, there is a free shuttle service running about every 20 minutes, which transfers passengers between both terminals in about 15 to 20 minutes, depending on traffic. Allegiant Air Services at AUS South Terminal
Contact details of Allegiant Air AUS Terminal
Airport Name: Austin-Bergstrom International Airport
Airport Address: Allegiant Air, Terminal 1, Austin-Bergstrom International Airport, 3600 Presidential Blvd, Austin, TX 78719, United States
Contact Number: +1-888-839-0502
Working Hours: 24 hours
1. Ticketing & Check-In
Ticket Counter Hours: Open from 3:30 PM to 5:00 PM on specified days; others are closed.
Payment Options: Credit or debit card only; no cash, checks, or money orders are accepted.
Check-In Options:
Online Check-In: Available 24 hours prior to departure.
Mobile Check-In: Through the Allegiant App.
Airport Check-In: Available at the ticket counter; $5 fee for printed boarding passes unless necessitated to check in at the counter.
2. Baggage Services
Personal Item: One complimentary personal item per passenger (max size: 8 in. x 14 in. x 18 in.).
Carry-On & Checked Bags: Charges apply; discounted rates when booked ahead of time through the "Manage Travel" area on Allegiant's website.
Baggage Assistance: Call the Baggage Service Office at (866) 719-3910 for help with lost, delayed, or damaged bags.
3. Flight Information & Customer Support
Flight Status & Alerts: Accessible via Allegiant's website or by calling customer service at +1-888-839-0502.